Refund policy
Return Policy
At DA Outfitters, many of our products are custom-made, personalized, or made-to-order. Because of this, custom items cannot be returned, exchanged, or canceled once design or production has started.
This includes personalized items, memorial products, apparel, yard signs, banners, flags, decals, printed products, and any item made with customer-provided names, photos, dates, wording, or design requests.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at:
Please include your order number, photos of the item, and photos of the packaging. Once reviewed, we will work with you on a replacement or appropriate solution if the issue was caused by us.
Customer-Provided Information
Customers are responsible for checking all names, dates, spelling, wording, photos, sizes, and shipping information before submitting an order. DA Outfitters is not responsible for errors submitted by the customer.
Customer-Supplied Items
Items provided by the customer for printing or customization are accepted at the customer’s own risk. DA Outfitters does not warranty printing on items not supplied by us.
Color & Placement Variations
Slight differences in color, sizing, placement, or print alignment may occur. Colors may also appear differently depending on your screen or monitor settings.
Shipping Issues
We are not responsible for carrier delays or packages shipped to an incorrect address provided at checkout. Please contact us as soon as possible if you notice an address issue.
Thank you for supporting our small family-owned business.
DA Outfitters
sales@daoutfitters.us